OpsBeacon User Guide

Setting up your store takes just a few minutes.

1

Register your store at /register. Enter your store name, your email and a password, and your FranPOS location ID and API key. These connect your store's point-of-sale data to the dashboard.

2

Verify your email. You'll receive a verification email - click the link in it before signing in. This is a one-time step.

3

Sign in at /login with your email and password. You'll land on the TV Dashboard.

Forgot your password?

On the sign-in page, click Forgot password? and enter your account email. You'll receive a reset link (valid for about one hour). Open the link, choose a new password, then return to /login to sign in.

The first person to register a store becomes the owner. Owners can invite team members, manage billing, and update store settings. You can also assign a manager role for day-to-day admin without full billing control. Everyone else joins as staff.

Three store roles control what each person can see and change.

Where each role lands after sign-in

• Owners & managers → Executive Dashboard
• Staff (linked groomers) → My Home with a My Dashboard button to My Grooming Dashboard
• Staff (other roles) → My Home or the store TV slideshow at /team

Linked groomers who open /team are redirected to My Grooming Dashboard - they never receive the full store TV dashboard.

Owners assign roles from Admin → Team Access. Only owners can change billing or invite new users.

A full-screen rotating slideshow designed to run on a TV in your store.

After signing in, your home page becomes the TV Dashboard. It cycles through slides showing your store's key data at a glance. Built-in slides include:

• Goals - daily and monthly targets vs. actuals
• Performance (KPIs) - revenue, average ticket, grooming counts, and more
• Pulse - traffic-light health orbs for revenue, appointments, and rebook rate
• 30-day Trends - revenue chart and day-of-week sparklines
• Appointments - today's schedule pulled from FranPOS
• Rankings - groomer performance leaderboard
• Google Reviews - Google 5-star review counts and team shout-outs
• Weather - current local conditions and a 7-day forecast based on your store's city/state
• Clock - full-screen digital clock with day and date, optional in the rotation
• Custom slides - any slides you build in the Custom Slide Builder will rotate in alongside the built-in ones

Per-slide zoom

Some slides look best at a different zoom level on your TV. Hover over a slide and the + / − zoom controls appear in the corner. Adjusting zoom only affects the current slide, and the setting is saved on that device - the next time you open the TV Dashboard on the same device, each slide remembers its own zoom level.

Customizing the slideshow

Click the gear icon in the top-right corner of the TV Dashboard to open slideshow settings. From there you can:

• Turn individual slides on or off for your personal view
• Reorder slides

Staff use the gear menu to personalize their own view. Owners control the master list of slides and the rotation speed from Admin → Dashboard / TV Slides (see below).

A leadership-focused slideshow for owners and managers - manual navigation, no auto-rotate.

Open it from the Admin quick links or go to /dashboard/executive. It uses the same slide types as the TV Dashboard but is tuned for desk or back-office screens where you want to click through slides at your own pace.

Executive vs. staff TV preset

• Owners control the store-wide Executive slide list from Admin → Dashboard / TV Slides. Use the dashboard target dropdown at the top of that page to switch between Staff TV and Executive presets.
• Managers see the Executive Dashboard with their own saved slide on/off and ordering preferences (same gear-menu behavior as staff on the TV Dashboard).
• Staff use My Home, My Grooming Dashboard (linked groomers), or the store TV slideshow - not the Executive view.

A mobile-first, groomer-only view - your approved widgets and your data only.

Open it from the My Dashboard button on My Home or go directly to /groomer/dashboard. The page title is My Grooming Dashboard; the button label on small screens is shortened to My Dashboard.

Who can access it

• Your store login must be linked to a team member in Admin → Team Access
• That team member's Ops Intelligence role must be Groomer (configured under Ops Intelligence → Team members)
• Owners and managers are sent to the Executive Dashboard instead - this view is for floor groomers

What groomers see (and what they don't)

My Grooming Dashboard is locked down on the server. Groomers only receive widgets management has explicitly approved, and every widget only loads their own scoped data - never storewide reporting, other groomers' numbers, revenue leaderboards for the whole salon, or admin screens unless a widget was built and approved for groomer use.

Groomer Progress report

The primary approved widget today is Groomer Progress - a monthly store-vs-you progress report (similar to a salon spreadsheet), including:

• Appointment Status, Customer Type, Financial Averages, Service Types, Dog Sizes, Coat Types, and Complex Size Breakdown - each section compares Salon vs You
• Rankings Highlights (MTD) - compares #1 (top groomer by MTD revenue, no name shown) vs You
• Add-ons & Upgrades Breakdown - salon vs you counts by category
• 12-Month Trends - salon vs you charts (load in the background after the main table appears)

Use ← Prev / Next → to change months. Financial commission uses FranPOS commission data when available; otherwise it estimates from MTD booked revenue and the groomer's configured commission rate in Team members.

Empty or locked states

• No dashboard slides have been approved for your view yet. - management has not enabled any widgets for groomers
• This dashboard is private and only shows information approved for your role. - you are not linked as a groomer, the feature is disabled, or your account is not eligible

Management: Groomer Mobile Dashboard settings

Owners and managers configure groomer access under Admin → Dashboard / TV Slides → Groomer Mobile Dashboard:

• Enable groomer mobile dashboard - master on/off for the store
• Approved widgets - checkboxes for each groomer-safe widget (only widgets that support self-scoped data appear)
• Preview by signing in as a linked groomer and opening My Grooming Dashboard

Groomer Progress can also be added to a custom TV slide for owners/managers in the Custom Slide Builder; on My Grooming Dashboard it always shows only the signed-in groomer's data.

Your control center for store data, team, and settings.

Open Admin from the navigation bar or go to /admin. Here's what you can do:

• Store & Billing - view your current subscription (read-only), open Manage subscription and billing to choose products and pay via Stripe, and update your FranPOS connection (location ID, API key). Owners also set store-wide operational settings here, including Grooming (table count, daily revenue goal per table, and store hours - see Grooming & store hours) and Google Reviews Leaderboard options (toggle the bonus column and set the bonus amount per 5-star review).
• Integrations - connect FranPOS (location ID and API token), Google Reviews (Place ID), and your POS vendor. Open Admin → Store & Billing → Integrations.

  

  

• Dashboard / TV Access Link - generate or revoke a shareable link that auto-logs a TV into the dashboard (handy for store-floor TVs you don't want to sign in manually).
• Dashboard / TV Slides - a unified management page listing every slide that can appear on the TV (built-in and every custom slide you've built). Owners can:
  • Toggle any slide on or off for the whole store
  • Reorder slides with the up / down arrows
  • Duplicate a custom slide to use it as a starting point for a new one
  • Edit a custom slide (jumps straight into the Custom Slide Builder)
  • Delete a custom slide
  • Set the global slide rotation interval (seconds per slide)
  Individual staff members can still personalize which of the enabled slides they see via the gear icon on the TV Dashboard.
  • Groomer Mobile Dashboard - enable the groomer phone view, choose which self-scoped widgets groomers may see (see My Grooming Dashboard)
• Custom Slide Builder - click Create Custom Slide on the TV Slides page (or open the Custom Slide Builder accordion) to build your own slides by dropping widgets onto a canvas. See the Custom Slide Builder section below.
• Notices - post announcements that staff see on the TV dashboard. Display them by adding a Team Notices or Single Pinned Notice widget to a custom slide in the Custom Slide Builder. Great for daily reminders, shout-outs, or policy updates.
• Data Uploads - upload CSV or Excel files exported from FranPOS (Sales, Appointment, Monthly-Sales, and Metrics reports) to import KPI and appointment history. The onboarding YTD import uses this same pipeline.
• Sync from FranPOS - pull the latest data directly from the FranPOS API using your store's credentials. No file upload needed.
• KPI Targets - set monthly and per-day-of-week targets for revenue, grooming count, average ticket, and other metrics. These targets power the Goals slide, Pulse orbs, and the Today vs Target widget.
• Goals - define daily or monthly goals that show up on the Goals slide and that you can pin individually on custom slides via the Goal Progress widget.
• Employees - manage team member names so that Google Review mentions can be matched to the right person.
• Team Access - invite new staff members by email and assign roles (owner, manager, or staff). Only owners can add or remove team members.
• Ops Intelligence - ALFIE-powered operations tools for owners and managers: booking anomaly review, grooming capacity & labor estimates, store P&L tracking, daily Morning Briefing emails, and Pay Sheet drafts. See the Ops Intelligence section.

ALFIE-powered back-office tools for spotting booking issues, understanding capacity, estimating groomer pay, and reviewing store-level profit & loss.

Open from Admin → Ops Intelligence or /admin/ops-intelligence. Available to owners and managers only.

Getting started

1

Enable Ops Intelligence on the Anomalies tab. Turn on the master switch and, if you want automatic checks, enable Automatic anomaly scanning. Click Save settings.

2

Configure grooming basics in Admin → Store & Billing → Grooming - table count, daily goal per table, and store hours. Capacity and labor estimates depend on these values.

3

Set up team pay rates on the Pay Sheets tab (see below) so capacity labor economics, pay estimates, and P&L payroll can map FranPOS employees to roles.

4

Enter fixed operating expenses on the P&L tab - average monthly utilities, rent, and marketing budget - so store-level profit & loss reflects your real overhead (see below).

Daily Workflow - Customer Follow-Up

The Daily Workflow tab surfaces rebooking opportunities, including lapsed and at-risk customers. Cards like "Contact lapsed customers" summarize how many clients need outreach, but the full list lives in Customer CRM.

• Click Open CRM on the Customer Follow-Up section or Open in CRM → on any follow-up card
• Regenerate today's workflow after updates if cards do not yet show CRM links

Anomalies tab - booking review

Scans upcoming appointments (default: 7 days ahead) and flags patterns that differ from a pet's history. Appointments are never blocked - this is a review queue only.

• Service deviation - pet usually gets Full Groom but is booked for Bath or Mini Groom
• Groomer change - assigned groomer differs from the pet's usual groomer
• Missing common add-on - historical add-ons (nail grind, teeth brushing, etc.) not reflected in the service text
• Size tier change - small/medium/large tier differs from visit history
• Unusual duration - service pattern suggests a very different appointment length

Use Run scan now for an immediate check, or rely on automatic scanning when enabled. Filter by status (Open / Reviewed / Dismissed), then Mark reviewed or Dismiss each item. Dismissed and reviewed items are not recreated on future scans.

Capacity tab - grooming capacity & labor

Shows how fully booked your grooming operation is over any date range (defaults to the last 7 days). Key metrics:

• Table capacity - grooming tables × store open hours
• Groomer scheduled - FranPOS scheduled hours for team members with the Groomer role
• Groomer booked - hours filled by appointments
• Capacity used - booked hours vs. available groomer capacity

When team pay rates are configured, the panel also shows estimated labor economics: groomer opportunity loss (unbooked schedule, understaffed tables), bather profit/loss, and retail front-of-house P/L. Bather bath revenue counts only bath line items attributed to active bathers in FranPOS (groomer-performed baths are excluded; no grooming-sales estimate). Retail FOH labor includes every active retail team member: hourly staff use scheduled or time-clock hours, and salaried staff use prorated salary for the period. If FranPOS shows employees not yet in your team roster, click + Add [name] to jump to Pay Sheets with that name pre-filled.

Morning Briefing tab - daily email

ALFIE compiles a daily owner/manager summary - yesterday's KPIs, open anomalies, capacity snapshot, goal progress, rankings highlights, and an optional plain-English narrative.

Past briefings appear in the history list - click any row to reopen its HTML snapshot.

Pay Sheets tab - pay period estimates

Pulls FranPOS revenue, tips, and your configured pay rates to produce an estimate-only pay sheet for any date range.

Choosing a payroll provider

Each store selects one payroll path on Admin → Ops Intelligence → Pay Sheets. OpsBeacon then shows integration settings, submit/sync buttons, and in-app help for that provider only. You can change the selection later; finalized pay periods keep their history.

1. 1Enable Ops Intelligence and the Pay Sheets module.
2. 2Under Payroll provider, choose Estimates only, ADP Workforce Now (coming soon), QuickBooks Online Payroll (coming soon), Gusto (coming soon), or Paychex (coming soon). Store owners use Estimates only until integrations roll out.
3. 3Open the in-app payroll help panel on Pay Sheets for setup and workflow steps specific to your provider.
4. 4Map team members to provider employee IDs when using ADP, QuickBooks, Gusto, or Paychex (see Team access).

Payroll tax estimates (by store state)

When you Generate draft or Regenerate draft, OpsBeacon estimates payroll taxes using your store's state from Admin → Store & Billing (city/state on the store profile). If state is missing, a default US estimate is used and a warning appears on the pay sheet.

• Groomers - tips are included in gross pay but excluded from taxable wages (not taxed in the estimate)
• Bather & Retail - tips are taxed like other wages in the estimate
• All roles - commission, hourly, salary, guarantees (when they are the paid base), review bonuses, and manual adjustments count toward taxable wages

Each line shows Est. taxes (employee Social Security, Medicare, and flat state income tax estimate) and Net pay (gross minus employee taxes). Print and CSV exports include taxable wages, employer tax estimates, and employer labor cost (gross pay + employer FICA and state payroll tax estimate).

P&L tab - store profit & loss

Builds an estimated store-level profit & loss statement by combining daily KPI revenue with prorated fixed costs and payroll from Pay Sheets. Open Admin → Ops Intelligence, expand Advanced, then select P&L (or use /admin/ops-intelligence?tab=pnl). Owners only - the tab lives under Advanced alongside Capacity and Pay Sheets.

• Revenue - summed from your store's daily-kpis documents (same source as the Performance slide)
• Fixed costs - monthly averages prorated across the selected period (week = trailing 7 days; month/quarter/year = calendar boundaries)
• Payroll - prorated from Pay Sheets that overlap the range. When pay sheets include synced ADP, QuickBooks, or Gusto tax actuals, labor cost uses provider employer labor cost (gross wages plus actual employer payroll taxes). Otherwise OpsBeacon uses stored tax estimates or falls back to a capacity-based labor estimate
• Tracked marketing - actual amounts recorded for programs like Google Review bonuses during the period, in addition to your marketing budget line

For accurate payroll in P&L, set your store state, configure team pay on Pay Sheets, regenerate drafts so tax snapshots are current, and finalize periods that overlap your P&L date range.

Design your own TV slides by dragging widgets onto a canvas.

The Custom Slide Builder lives at /admin/slide-builder. You can open it from Admin → Dashboard / TV Slides → Create Custom Slide, or by clicking Edit on an existing custom slide.

Tiling drag-and-drop layout

The canvas uses a tiling layout - when you drop a widget onto an existing one, the space splits instead of overlapping. Drop near an edge of a widget and a colored preview appears showing how the split will land:

• Drop on the left or right edge to split the target side-by-side
• Drop on the top or bottom edge to stack the widgets vertically
• Drop on an empty canvas and the widget fills the whole slide

Drag the thin dividers between widgets to resize the split ratio. Drag any placed widget by its body to move it into a different split; click the × in the corner to remove it. Click a widget once to select it and open its properties panel on the right.

Three-column layout

• Left column - Widget palette. Every available widget grouped by category. This column scrolls on its own when the list is long, so the canvas and properties panel always stay in view.
• Center - Slide canvas. The 16:9 preview of your slide. Click Preview in the top bar to see the slide rendered live with real data before saving.
• Right column - Widget properties. Configuration for the currently-selected widget. Every widget exposes a schema-driven properties panel, so you get only the options that apply to the widget you picked.

Naming and saving

Every widget you can drop onto a custom slide, grouped by category.

🎯 Goals

• Goals & Progress - grid of live progress bars for the goals you pick. Configurable: which goals to show, display style (progress bar / traffic light / gauge).
• Single Goal Progress - focus on one goal with a selectable visualization.

📊 KPIs

• KPI Performance Cards - today's big KPI cards with pacing targets.
• Rebook Rate Bar - compact strip showing today's rebook percentage.
• MTD Summary - month-to-date revenue, appointments, and new customers.

🚦 Pulse

• Floor Pulse - traffic-light orbs for the pulses you care about (revenue / appointments / rebook rate).

📈 Trends

• Revenue Trends - revenue over time with forecast; hover any point for the day, date, and amount.
• Day-of-Week Trends - per-day-of-week sparklines.
• 7-Day Forecasted Revenue - next seven days' forecast.
• Revenue by Day of Week - 30-day average revenue broken down by day of the week (bar / pie / sparkline).

📅 Calendar

• Appointment Schedule - today's live schedule from FranPOS, with options to hide cancelled or blocked appointments.
• Next Appointment - a compact card for the next upcoming appointment. Toggle whether to show groomer, pet, and service.
• Appointment Status Mix - pie / bar chart of appointment statuses for today or yesterday.

🏅 Rankings

• Groomer Progress - new. Personal monthly progress report for the logged-in groomer: salon vs you comparison tables, add-on breakdown, and 12-month trends. On My Grooming Dashboard it is always self-scoped; on a TV custom slide it still shows only the signed-in user's numbers when they are linked as a groomer.
• Groomer Rankings (MTD) - the classic full MTD rankings slide.
• Rankings (Custom) - new. Rank groomers by any metric (revenue, appointments, rebooks, rebook %, tips, first-timers, pre-booked %, hours) over any period (today / week / MTD / YTD). Choose leaderboard, bar chart, or pie chart. Some metrics (tips, first-timers, pre-booked %, hours) are MTD-only - the picker tells you so when a non-MTD period is selected.
• Tips Leaderboard (MTD) - dedicated tips ranking.
• First-Timer Tracker (MTD) - total new clients this month or a per-groomer breakdown.

⭐ Reviews

• Google Reviews Board - team leaderboard for Google 5-star mentions. Honors your store-level bonus display and bonus amount per review settings.
• Recent Shout-outs - scrolling snippets of recent 5-star reviews.
• Review Mentions Counter - count of 5-star mentions over a configurable period, with an optional target.

📣 Notices

• Team Notices - the full notices board, with options to show only pinned or cap the count.
• Single Pinned Notice - highlight just the latest pinned notice.

⚙️ Operations

• Walk-in Queue - live walk-in queue depth with traffic-light thresholds.
• Revenue per Grooming Table - new. Total revenue for the selected period divided by your grooming-table count, compared to your daily goal per table. See the Grooming tables settings section for the one-time setup.
• Today vs Target - compact card comparing any KPI against its stored daily target.

🧩 Custom Metrics (generic)

These three widgets can pull any KPI from the system and display it however you want, so you're not limited to the bespoke widgets above.

• Any Metric (Single Value) - any KPI over any period (today / week / MTD / YTD), shown as a number, traffic light, gauge, or progress bar with an optional target.
• Any Metric (Over Time) - any KPI plotted as a time series (line, bar, or sparkline) for the period you pick.
• Metric Breakdown - split any metric by groomer, day of week, or service, rendered as a pie chart, bar chart, or leaderboard.

Every widget can be rendered in multiple ways - pick the one that fits your TV best.

When a widget is selected in the Custom Slide Builder, the Display dropdown on the properties panel shows which visualizations it supports. Options include:

• Big Number - single giant number, optionally with a target beneath it
• Traffic Light - green / yellow / red based on configurable thresholds
• Gauge - semicircular gauge with threshold bands
• Progress Bar - a bar filling toward a target
• Bar Chart - vertical bars across a series or breakdown
• Line Chart - time-series line
• Pie Chart - proportional slices for breakdowns
• Sparkline - compact inline time-series
• Leaderboard - ranked list with values
• Default - the widget's original hand-crafted rendering (used for built-in slides on your dashboard)

Period selector

Widgets that support time-range aggregation (Rankings, Grooming Tables, Review Mentions Counter, Any Metric, etc.) also expose a Period dropdown - Today, This Week, Month-to-Date, or Year-to-Date. Historical data imported via onboarding or Data Uploads powers the longer ranges.

Traffic-light & gauge thresholds

Widgets that use a traffic light or gauge (Walk-in Queue, Pulse orbs, and any custom KPI widget with those visualizations) include a threshold editor in the properties panel. Set your green and yellow cutoffs and the direction - Higher is better (revenue, appointments) or Lower is better (walk-in queue depth). Sensible defaults are provided per metric.

MTD-only metrics

Some metrics (tips, first-timers, pre-booked %, and hours) are only reliably available for the current month, because they come from the FranPOS Metrics Report rather than per-appointment data. If you pick one of these and then switch the period to YTD or Weekly, the picker shows a small "select MTD period" hint and greys out the option - switch back to Month-to-Date to enable it again.

One-time setup for grooming widgets, Ops Intelligence capacity, and labor estimates.

Open Admin → Store & Billing, go to the Grooming tab (owner only). Configure three areas:

Table count & revenue goal

• Number of grooming tables - how many grooming stations your store operates.
• Daily revenue goal per table - your target revenue per table per day (for example $300).

The Revenue per Grooming Table widget uses these values to compute period revenue ÷ table count and compare it to daily goal × days in the selected period.

Store hours

Set default open/close times, then configure each day of the week. Use the quick actions to apply defaults to all open days, copy Monday to weekdays, or mark weekends closed. Store hours feed Ops Intelligence → Capacity table-capacity calculations and Morning Briefing capacity snapshots.

Click Save grooming settings when finished.

Five tools for local outreach and customer retention, all reachable from the Marketing navigation or /marketing.

Marketing tools use a separate Google sign-in from your store login. An active marketing subscription or trial is required for most generation features.

Ask your FranPOS data questions in plain English - ALFIE picks the right report and returns results.

Open from the nav bar (ALFIE) or /marketing/bi. ALFIE can query FranPOS BI and Public API sources to answer questions like customer counts, appointment metrics, revenue trends, and customer lists.

How to use it

Conversation history is saved per session so you can refine follow-up questions without re-stating context.

AI-powered image and caption generator for your social media campaigns.

The Marketing Factory creates professional Instagram-ready images and captions using AI. You provide the creative direction and the AI does the rest.

How to use it

After generating

• Hover over any image and click Download to save it
• Click Copy next to a caption to copy it to your clipboard
• Use the Share buttons to get a shareable link
• All batches are saved to Your Library so you can come back to them later

An active subscription or trial is required to generate content.

A full customer relationship hub for lapsed and at-risk grooming clients - search, filter, track outreach, and see every Campaign Builder email open and click.

Open from the nav bar (CRM) or /marketing/crm. CRM connects Ops Intelligence follow-up alerts, FranPOS customer data, and Campaign Builder tracking into one place.

Getting customers into CRM

Search and drill-down filters

Use the search box to find customers by name, email, phone, notes, or campaign subject. Additional filters help you build targeted outreach lists:

• Status - Open, Contacted, Responded, Resolved, or Dismissed
• Segment - Active, lapsed, at-risk, or inactive (based on days since last visit)
• Lapsed only - quick filter for 60+ days since last grooming (lapsed + inactive segments)
• Engagement - Hot, Warm, Light, Scanner, Problem, or Cold (same classification as Campaign Builder tracking)
• Opened / Clicked / Bounced - filter by email behavior (expand More filters)
• Days lapsed range - min/max days since last grooming visit
• Never contacted - customers with no logged outreach yet
• Has email only - hide rows without an email address
• Sort - by days lapsed, name, last contact, opens, clicks, or last visit

The KPI bar at the top updates with your current filters (open count, hot leads, opened, clicked, never contacted, bounced).

List view vs. Pipeline view

• List - full table with contact info, engagement badges, email stats, and quick actions (Email, Log call)
• Pipeline - kanban columns (Open → Contacted → Responded → Resolved) to drag customers through your outreach workflow; change status from each card's dropdown

Customer detail drawer

Click any customer row to open the detail panel with four tabs:

• Overview - visit history, segment, status, and a rolled-up engagement summary
• Campaigns - every Campaign Builder email to this customer, including:
  • Send, delivered, opened, clicked, bounced, complained, and unsubscribed status
  • Open and click counts with timestamps
  • Individual click URLs (which links they clicked)
  • Website engagement - page views, video watch progress, demo form submissions
  • Hot/Warm/Light engagement classification per send
• Activity - unified timeline merging phone logs, email sends, opens, clicks, bounces, and demo submissions
• Notes - free-form notes saved to the customer record (conversation summary, preferences, follow-up plan)

Outreach actions

How campaign tracking connects

When you email customers from CRM, each recipient is tagged so Campaign Builder and Resend webhooks can update their record automatically. You will see opens, clicks, and bounces on the customer without leaving CRM. Historical sends also appear when the recipient email matches, even if the email was sent before CRM existed.

Engagement classes match Campaign Builder tracking: Hot (demo intent or strong video engagement), Warm (video started or deep watch), Light (website visit), Scanner (email click with no human website activity), Problem (bounce/complaint), and Cold (no meaningful engagement yet).

Build and send email campaigns to your customers.

The Campaign Builder lets you design professional emails, upload a list of recipients, and send your campaign - all from one place.

Four-step process

Find potential business partners and customers near your store.

The Business Prospector helps you discover nearby businesses that could be great referral partners or customers - like dog daycares, veterinary clinics, pet-friendly apartments, and more.

How to use it

Past searches are saved so you can reload and filter results anytime. Trial accounts can view a limited number of enriched results per search.

Invite your team and control who has access.

Store owners can invite team members from Admin → Team Access. Here's how it works:

• Enter a team member's email address and choose a role: Staff, Manager, or Owner
• They'll receive login credentials and can sign in at /login
• If someone forgets their password, they can use Forgot password? on the sign-in page - no owner action required
• Staff use My Home, My Grooming Dashboard (linked groomers), or the store TV slideshow; they personalize TV slides via the gear menu when applicable
• Managers get Admin access (except billing changes), Ops Intelligence, marketing tools, and the Executive Dashboard
• Owners have full access including billing, FranPOS credentials, and team management

Linking logins for My Grooming Dashboard

For a groomer to see My Dashboard on My Home and open My Grooming Dashboard, their OpsBeacon login must be linked to the correct payroll team member with role Groomer. Configure team member roles under Admin → Ops Intelligence → Team members, then link the user under Admin → Team Access.

Manage your subscription and payment details.

New stores start with a free trial (typically 14 days). During the trial you have full access to the TV Dashboard and all features.

After your trial ends:

• The TV Dashboard will show a prompt to subscribe
• You can still access Admin to set up your subscription

Managing your subscription

In Admin → Store & Billing, use Manage subscription and billing to open /admin/subscription. There you see products and pricing from Stripe, complete checkout for a new subscription, or (once subscribed) open the Stripe Customer Portal to change plans, payment method, and cancellation. Your administrator must enable the same prices in Stripe under Settings → Billing → Customer portal.

Only the store owner can manage billing.